Every request tracked from asked to done,
with an owner at every step.
Move requests and approvals off email and spreadsheets without replacing the systems your team relies on. Everyone can see where work is, who has it and how long it has waited.
Your team is busy. Requests still wait.
The work gets done, but much of the day goes on chasing, re-keying and answering status questions. That effort does not move the result.
Anubavam helps operations teams run requests and approvals as tracked processes. Each request has an owner at every step, rules decide where it goes, and the clock shows working time, waiting time and SLA time. It connects to your ERP and existing tools, so you change how work flows, not the systems you rely on.
- “Where is this request, and who has it now?”
- “Why does one approval wait three days because one person is travelling?”
- “Why does every team keep its own tracker for the same work?”
- “Why do we hear about a delay only when the customer complains?”
Keep the systems that work. Connect the work between them.
Your operations team already runs an ERP, a ticketing or service tool, shared inboxes and spreadsheets. Most of them work well for their own job. The delays sit in the gaps: the email asking for approval, the spreadsheet tracking who has what, the copy-paste into the ERP.
See how routing and SLA time work in Process Automation, and how systems connect in Integration.
Anubavam runs the process across those gaps:
- Today: Requests arrive by email, phone and formWith Anubavam: One request, captured once, with the documents attached
- Today: Approvals chased by emailWith Anubavam: Routed by rule to the right approver, with cover during leave
- Today: Status kept in a spreadsheetWith Anubavam: Status visible to the requester, the team and the manager
- Today: Data typed into the ERPWith Anubavam: Passed to the ERP through a connection, then checked
- Today: Delays found lateWith Anubavam: Alerts before the SLA is missed
Four processes operations teams often start with
| Process | The problem today | What changes | What you can measure |
|---|---|---|---|
| 1Internal service requests | Requests in several inboxes, no shared view | One queue, owner per step, SLA clock | Time to resolve, SLA breaches, requests reopened |
| 2Purchase requests | Approvals by email, limits checked by hand | Routed by amount and category, budget checked in the ERP | Approval time, requests outside limits |
| 3Supplier onboarding | Documents chased across procurement, finance and compliance | One request, documents checked, each team’s step tracked | Days to onboard, documents missing |
| 4Facilities and asset requests | Spreadsheets and phone calls | Requests tracked with location, asset and priority | Time to fix, repeat requests |
Pick one. We map how it runs today and where it waits, before anything is built.
Illustrative
Example: a purchase request, from asked to ordered
Illustrative. A team lead raises a request for new equipment and attaches the quote. The platform checks the amount and category, and reads the remaining budget from the ERP. It routes the request to the budget holder; she is on leave, so it goes to her named cover. The approval is recorded with the rule version that applied. The order details pass to the ERP. The team lead sees each step as it happens, and nobody sends an email to ask.
The clock for this request shows three things:
- Elapsed time: from request to order.
- Responsible time: how long each owner held it.
- SLA time: whether each step met its target.
Faster, without losing control
AI agents can help, for example by flagging requests close to their SLA or drafting a follow-up for missing documents. You decide whether each agent alerts, recommends or acts. Early Adopter. See AI and Agents.
- Clear ownership.Every step has a named owner, and every request has one person accountable for the result.
- Rules you can change.Approval limits and routing are settings, not code. Changes need approval and keep their history.
- Separation of duties.The person who raises a request cannot approve it.
- A full record.Every action is recorded: who, what, when and under which rule. See Security and Compliance.
Start with one process. Measure it. Then decide.
In a process assessment, we take one of your processes, map how it runs today, and show where it waits and why. You get the map and a proposed first version, measured on your own numbers. If it works, extend it to the next process.
Universities run their admissions, finance and student services on the same platform through Creatrix Campus, our higher education edition.
Questions from operations teams.
No. Anubavam connects to the systems you already use and runs the process between them. Replace a tool only if you decide it no longer does its job.
One that is frequent, slowed by approvals or handoffs, and visible to your managers. Purchase requests and internal service requests are common starting points.
It depends on the process and the connections it needs. We agree the timeline after the process assessment, before any commitment.
Your authorised administrators. Approval limits, routing and targets are settings, and changes are approved and recorded.
It goes to a named owner as an exception, with the reason recorded, rather than sitting in someone’s inbox.
Yes. Requesters see each step, who has it and when it is expected, without asking.
Yes, as Early Adopter capabilities. Agents can flag requests at risk, chase missing documents or prepare summaries, at the level you set.