Enterprise Knowledge · Early Adopter
Find the approved answer.
See the policy behind it.
Give people answers grounded in the policies and procedures they are authorised to use. Show the supporting clause, make uncertainty visible and send unanswered questions for review.
Today
The answer exists. Finding it takes three emails and a phone call.
- Policies sit in shared drives, intranets and inboxes.
- Two managers give two different answers to the same question.
- Old versions keep circulating after a policy changes.
- New staff ask senior colleagues the same questions every week.
- AI tools give confident answers nobody can check.
With Enterprise Knowledge
Anubavam Enterprise Knowledge answers questions from your organisation’s approved policies and procedures. Answers are grounded in approved sources, show the clause they rely on, use the version in force and respect what each person may see. Uncertain or unanswered questions go to the policy owner. Early Adopter.
- Approved sources in one place, each with an owner.
- Everyone gets the same answer from the same clause.
- Only the version in force is used.
- They ask once and see the source themselves.
- Every answer shows where it came from, or says there is no approved answer.
How it works
Approve the sources. Ask in plain language. See the clause.
Approve
Choose which policies, procedures and guidelines count as approved sources. Each has an owner, a version and an effective date.
Ask
People ask in plain language, on their own or inside a process step. AI agents ask the same sources before they act.
Answer
The answer comes with the clause it is based on. The controls below decide which content it may use.
Improve
Questions with no approved answer, and answers flagged as wrong, go to the source owner, so the gaps get fixed where they start.
Controls
Answers grounded in approved knowledge, with sources you can verify and a clear path when it is unsure.
Illustrative
- Approved sources onlyAnswers come from the content you approve, not from the internet or general knowledge.
- Source shownEvery answer shows the document, the clause and the version.
- Uncertainty shownWhen the sources do not clearly cover a question, the answer says so instead of filling the gap.
- Conflicting policiesWhen two approved sources disagree, the precedence you set applies (for example enterprise over department), or the conflict goes to an owner.
- Your permissionsAccess is checked before content is searched and again before any answer or excerpt is shown.
- Version in forceWhen a policy changes, answers follow the new version from its effective date.
Controls
Answers can still be wrong.
That is why every answer shows its source for a person to check, and why answers can be flagged and corrected.
- Owners in the loopUnanswered questions and flagged answers go to the source owner. Repeated questions show where a policy is unclear or missing.
- Source lifecycleSources are reviewed, approved, published, superseded and withdrawn by their owners; withdrawn versions stay on record.
- On recordQuestions and answers are logged for review.
Knowledge is not permission. An answer explains what a policy says. Whether a particular person may approve a particular transaction is decided by the governed rules in your processes, using the real transaction details.
In daily work
In people’s questions, in processes and in AI agents.
How it differs
- Document Intelligence reads documents coming into a process, such as an application pack. Enterprise Knowledge answers questions from documents you already hold, such as policies.
- Data Management keeps structured records, such as a supplier’s bank details. Enterprise Knowledge works with written rules and guidance.
Staff ask on their own when they need a rule.
Inside a process, the right policy clause appears at the step where it matters, such as an approval.
And AI agents consult the same approved sources before they prepare or take an action, so they follow your policies, not their own assumptions.
Illustrative examples
Banking
Relationship managers
Credit and product policy questions answered with the clause, instead of an email to the risk team.
Any organisation
Employees
Leave, travel and expense questions answered from the HR policy in force.
Any organisation
Buyers
Procurement thresholds and supplier rules answered at the approval step.
Any organisation
AI agents
Drafts and recommendations checked against the approved policy before a person sees them.
Data handling
Your policies stay under your control.
- Your regionSource files, prompts, AI processing and logs run in the region where your platform is hosted, where available.
- Your permissionsContent follows the access rules you set.
- Not used for trainingYour content is not used to train shared models.
- Your ownersEach source has a named owner who approves changes.
Illustrative journey. Each capability’s functionality is confirmed separately.
Working together: one supplier onboarding
Document Intelligence reads the registration certificate and bank letter, extracts the details and flags anything missing or inconsistent.
Enterprise Knowledge finds the procurement policy in force and the clause that says which checks this supplier needs.
Process Automation routes the case under your rules and authority limits and assigns the required reviews.
Creatrix Connect sends the approved supplier to your ERP and records the result.
Information comes from documents, guidance comes from policy, and your governed rules decide what happens next.
Bring the questions your teams keep asking.
In a Tailored Proof Session, we load a sample of your approved policies and ask the questions your teams ask every week, including ones the policies do not answer and ones where two policies disagree. We report what we observe on your content, not a generic accuracy figure.
Questions about Enterprise Knowledge.
Yes, as with any AI. Answers are grounded in your approved sources and show the clause they rely on, so a person can check them. When the sources do not clearly cover a question, it says so, and any answer can be flagged for the owner to correct.
No. It explains what the policy says. Approvals are decided by the rules and permissions in your processes.
No. Answers come only from content the person is permitted to see.
Answers follow the new version from its effective date, and the old version stays on record.
English and Arabic, with others agreed per contract.
Yes. Agents consult the same approved sources and permissions before they act. AI capabilities are offered on an Early Adopter basis, with scope agreed in each contract.