Every process. Clear ownership.
Visible from request to result.
Bring requests, approvals, people and systems into one coordinated process. Know who owns each case, where work is waiting and what needs attention, from the first request to the final outcome.
Design the process. Govern the decisions. Measure the results.
Today
The process exists. Nobody can see it, and nobody owns it end to end.
Anubavam Process Automation runs requests, approvals and handoffs across people, departments and systems as one coordinated process. Every case has a named owner, a visible status and a measured waiting time. When something goes wrong, the case is returned, retried or reassigned, not lost. Rules and process changes are versioned and governed.
| Today | With Process Automation |
|---|---|
| Approvals travel by email and wait in someone’s inbox. | Each approval is a step with an owner and a target time. |
| A spreadsheet tracks the cases, if someone updates it. | Every case shows its stage and owner, updated as work moves. |
| When someone is away, their cases stop. | Cases are delegated or reassigned, and the owner stays visible. |
| Nobody knows a case is late until a customer complains. | Late steps are escalated before they become a complaint. |
| A process change means a request to IT and a long wait. | Authorised business users change the settings; changes are approved and versioned. |
How it works
Design it, run it, track it, improve it.
Design
Draw the process in the workflow builder: steps, conditions and parallel paths. Build forms without code. Set approval limits and routes as settings with versions and start dates. Start from an approved template so teams do not rebuild the same pattern twice.
Run
Each step goes to whoever should do it: a person, a team, an AI agent or a connected system. People are notified when work reaches them, reminded when it waits and escalated when a step passes its target.
Track
Every case has a named owner, a stage and a waiting time. Managers can search, reopen, amend, reassign or cancel cases, and see where work is piling up.
Improve
Because you can see where the time goes, you can fix it: change a limit, add a parallel step or hand a repetitive step to an agent, with every change approved and versioned.
Illustrative
- Configure the process
- Follow one case
- See the whole pipeline
Exceptions
Real processes do not run in a straight line. Ownership does not stop when they bend.
Whatever happens, someone owns the case, everyone can see where it is, and every decision is on record.
Illustrative
Normal path
- Application received
- Documents verified
- Manager approved
- Supplier created in ERP
- Completed
Real path, same case
- Document missing
- Sent for correction
- Approver away, reassigned
- ERP unavailable, retrying
- Assigned for resolution
- Completed
Illustrative scenarios
A required document is missing
The case returns to the submitter with the reason recorded; the clock shows it is waiting on them.
The approver is away
The step is delegated or reassigned; the case keeps its owner.
An approval is rejected
The decision and reason are recorded, and the case follows the rejection path you defined.
The ERP is unavailable when the supplier is created
The action is retried, shown as failed on the case if it keeps failing, and assigned to a named person to resolve.
A step passes its target time
The owner is reminded, then the case is escalated to the next level.
Governance and measurement
Govern every change. Measure every delay.
Process governance
- Approved changesChanging a limit or route needs approval from someone allowed to make that decision.
- Versions for cases in flightCases in progress finish on the version they started; new cases use the new version, unless you decide otherwise.
- Restore a versionA previous process version can be brought back.
- Separation of dutiesThe person who submits an item cannot approve the same item.
- Decision recordEach decision records who made it, when, under which policy version and with which documents.
- Test before releaseChanges are checked before they go live.
Three ways to measure time
- Elapsed timeTotal time from request to completion, as the customer experiences it.
- Responsible timeHow much of that time sat with your teams, with the customer, or with an external party, based on agreed status rules.
- SLA timeTime measured against a commitment, using a defined clock and pause policy.
Example: a supplier onboarding case takes 12 calendar days: 4 days with your teams and 8 days waiting for documents from the supplier. Both numbers matter. Fixing your 4 days is your job; reducing the supplier’s 8 may mean asking for documents earlier.
Who does the work
One process across people, departments, systems and AI.
A process can call your ERP, CRM or core systems through Integration, and hand repetitive steps to AI agents. You decide how far each agent goes: alert a person, recommend an action for approval, or act within limits you set. Agents follow the same permissions, ownership and records as people.
AI capabilities are offered on an Early Adopter basis, with scope agreed in each contract.
Illustrative examples
Banking
Loan application
Every query and approval on one clock, so days lost between teams become visible.
Any organisation
Supplier onboarding
No supplier created twice; no approval lost in email.
Any organisation
Purchase request
Approvals routed by amount, with separation of duties built in.
What teams ask about their processes.
No. It runs the steps between your systems and calls them when a step belongs there. Workflows that already work inside your ERP or CRM can stay.
Yes, if their role allows it. Changes are approved, versioned and can be tested first. IT decides who can change what.
They finish on the version they started, unless you choose to move them. New cases use the new version.
When work reaches them, when it waits too long and when it is escalated.
Bring us the process that takes too long.
Start with a process assessment: we map where the time goes today and who owns each step. Then, in a Tailored Proof Session, we show that process running on the platform, on representative data and with your rules, including what happens when something goes wrong.